FREQUENTLY ASKED QUESTIONS
"At Diseno Company, we take pride in offering handcrafted products that showcase unique craftsmanship and character. It's important to note that due to the nature of handcrafted items, there may be slight and distinctive differences between the photographed product and the one you receive.
While we make every effort to ensure that our products are presented as accurately as possible in the photos on our website, we acknowledge that minor variations may occur. These differences can be attributed to the inherent characteristics of the materials used and the artisanal techniques employed in the crafting process.
Please keep in mind that variations in screen settings and the equipment used to view our website may also contribute to slight discrepancies in how the product appears online versus in person.
"When you make an online purchase and complete the payment process, we automatically send your sales receipt or order details to the email address you provided during registration. This email contains confirmation of your payment along with a detailed breakdown of your order.
If you need to view your sales receipt again, simply check your email inbox for the message from us. Be sure to also check your spam or junk folder, just in case the email was redirected there.
If you're unable to locate the email or have any questions regarding your purchase, please don't hesitate to contact our customer support team. We're here to assist you with any queries you may have and ensure your shopping experience is smooth and hassle-free."
Contact our customer service team: Reach out to our customer support team either by phone or email to initiate the return process. Please provide your order number and the reason for the return.
"We continuously strive to maintain a diverse and well-stocked inventory to meet our customers' needs. However, if an item is currently marked as 'out of stock,' we encourage you to check back periodically as we regularly restock our inventory based on demand and availability.
Additionally, you can sign up for notifications on our website to receive updates when the item is back in stock. Simply provide your email address, and we'll notify you as soon as the item becomes available again.
If you have specific questions about the restocking status of an item or would like further assistance, please don't hesitate to contact our customer service team. We're here to help and ensure you have the best shopping experience possible."
"We offer shipping to a variety of locations depending on our shipping policies and service availability. Typically, we ship orders to addresses within the country where our business operates.
During the checkout process on our website, you'll have the opportunity to enter your shipping address. Please ensure that the address you provide is accurate and complete to ensure timely delivery of your order.
If you have specific questions about shipping to a particular location or need assistance with selecting a shipping option, please don't hesitate to reach out to our customer service team. We're here to help and can provide you with any additional information you may need regarding shipping destinations and options."